Transforming the Digital Landscape for a Takaful Provider in UAE

Primary Stakeholder
Insurance Distributor in UAE

Challenges

Marketing a wide range of individual and corporate life and health Takaful products was greatly impacting turnaround time (TAT), which has also caused the need for an innovative strategy for life insurance distribution for paperless and contactless distribution. With this, the idea was to introduce the Auto Underwriting decision thereby reducing the underwriter’s decision-making in most of the decision-making.

How Ensurite Supported?

1. Multi-Language Support: Provided comprehensive support for the Arabic language, ensuring compliance with UAE regulations.
2. Quick Implementation: Transformed the on-paper process into a paperless digital solution in less than two months.
3. Integrated Payment Option: Enabled both offline and online payment gateways for enhanced convenience.
4. Product Configuration: Facilitated a seamless digital journey for individual and corporate life and health products.
5. Customization: Developed dedicated apps for agents, insurers and customers for further convenience.

Outcome

These enhancements led to modernized operations, an efficient application quote policy (AQP) process, improved compliance, and superior customer service.