Case Studies

Empowering a Growing Insurance Provider in the US through Digitization

Primary Stakeholder 
Insurance brokerage headquartered in California, US

Challenges
As the insurance company grew from 30 to over 100 employees, the need for modernization became essential. They required a cutting-edge digital distribution platform to manage agents, insurance carriers, and products, ensuring seamless application-quote-policy (AQP) processes. Additionally, they needed to streamline data from lead generation to backend insurance carriers and develop comprehensive underwriting and quality process controls.

How Ensurite Supported?

1. Unified Solution: Supported multiple stakeholders and various products (life, accident, dental, etc.) from different carriers.
2. Complete Automation: Enabled the end-to-end automation of the application-quote-policy process.
3. Flexible Workflow: Provided a customizable workflow solution with comprehensive data auditing.
4. System Integration: Integrated with multiple backend insurance carrier systems and payment gateways.
5. Templated Document Generation: Created documents as per the requirements of different carriers and various US state laws.
6. Digital Signature Solution: Implemented digital signature capabilities for end customers.

Outcome

Ensurite’s solutions modernized the brokerage’s operations, resulting in a streamlined AQP process, improved compliance, and enhanced customer service.

Transforming the Digital Landscape for a Takaful Provider in UAE

Primary Stakeholder
Insurance Distributor in UAE

Challenges

Marketing a wide range of individual and corporate life and health Takaful products was greatly impacting turnaround time (TAT), which has also caused the need for an innovative strategy for life insurance distribution for paperless and contactless distribution. With this, the idea was to introduce the Auto Underwriting decision thereby reducing the underwriter’s decision-making in most of the decision-making.

How Ensurite Supported?

1. Multi-Language Support: Provided comprehensive support for the Arabic language, ensuring compliance with UAE regulations.
2. Quick Implementation: Transformed the on-paper process into a paperless digital solution in less than two months.
3. Integrated Payment Option: Enabled both offline and online payment gateways for enhanced convenience.
4. Product Configuration: Facilitated a seamless digital journey for individual and corporate life and health products.
5. Customization: Developed dedicated apps for agents, insurers and customers for further convenience.

Outcome

These enhancements led to modernized operations, an efficient application quote policy (AQP) process, improved compliance, and superior customer service.