In many rural and semi-urban pockets, formal insurance was once a distant proposition, constrained by limited awareness, prohibitive distribution costs, and weak infrastructure. Today, with the rise of interconnected digital ecosystems, a digital insurance
In recent years, the insurance sector has stood at the crossroads of balancing trusted human relationships with rapid digital transformation. Amid rising customer expectations and intensifying competition, global insurers are turning to AI-driven CRM
The insurance industry has always relied on trust, relationships, and reliability. However, the rapid spread and adoption of insurance technology and the introduction of artificial intelligence are reshaping how policies are distributed, managed, and
Do you know that, as per the resource “Life insurance fraud alone costs nearly $75 billion annually, while property & casualty fraud accounts for about 10% of industry losses, totaling around $122 billion.” Insurance
“Insurers emphasize broker and agent engagement, investing heavily in digital tools like policy management systems and CRM platforms. These tools reduce administrative burdens and improve cross-selling opportunities,” says the resource. This report depicts how
Reports claim “85% of insurance customers expect seamless engagement across all channels; website, mobile app, phone, chat, and in-branch—with 71% specifically emphasizing seamless omnichannel journeys”. To meet this demand, modern insurers are now embracing
BCG’s research across Asia-Pacific shows that “insurers are combining digital onboarding with agent support, creating omni-channel experiences, achieving 3- to 5‑times better lead‑to‑sales conversion rates.” With this data, is advanced digitalization replacing agents and
